1. About BHOUT:

BHOUT is on a mission to revolutionize the way people approach fitness. We understand that many individuals struggle to find enjoyment in traditional physical exercise, which often leads to its avoidance. That's where BHOUT comes in. We're dedicated to transforming the fitness experience into an exciting and engaging activity. Our smart boxing bags, fueled by cutting-edge AI technology and a dedicated app, are designed to gamify fitboxing, turning it into an immersive game that rewards your sweat.

Starting with a thriving BHOUT club in the heart of Lisbon, we're now expanding our reach globally. BHOUT bags will be a familiar sight everywhere – whether it's in offices, homes, buildings, or gyms – making fitness accessible wherever the mood strikes.

2. Working at BHOUT Means:

🙋‍♀️ Friendly - Simple and user-friendly to make it more accessible, democratic and fun.

🌏 Inclusive - Everyone is different. We acknowledge and celebrate each individual.

💎 Transparent - We are what we are. We don’t hide or pretend.

🥊 Punch - BHOUT makes a diference. Everything we do has a punch, gets noticed.

💡 Curious - Eternally evolving. Driving the fitness world forward. Creating new rituals and trends.

🤝 Connected - We are a team of many. To build a community we have to build connections, using technology, creating live experiences.

3. About the Role:

As a Customer Support Representative at BHOUT, you'll play a crucial role in proving exceptional support for all our clients, addressing their inquiries, resolving issues, and ensuring a seamless user experience with our products and services.

4. What You'll Do:

• Be the primary point of contact for our clients via phone, email and social media messages.
• Provide accurate and helpful information about our products and services.
• Troubleshoot product and service issues to find effective resolutions.
• Resolve client complaints efficiently and professionally, ensuring customer satisfaction.
• Proactively identify and address client needs to cultivate positive relationships.
• Identify and escalate complex issues to the appropriate team.
• Gather customer feedback and provide insights to other internal teams to help improve our services and offerings.
• Create and update support documentation, FAQs, and troubleshooting guides.

5. What You'll Need:

• At least 2 years of customer service experience.
• Strong communication and interpersonal skills, both written and verbal, in Portuguese, English and Spanish.
• Ability to build rapport and empathize with customers.
• A genuine passion for helping customers and delivering outstanding service.
• A problem-solving mindset with a focus on finding solutions and exceeding expectations.
• The ability to learn and adapt quickly in a fast-paced environment.
• Proficiency in using CRM platforms and customer support tools.
• A team player with a positive and collaborative attitude.

6. Our Perks:

• Competitive Compensation: Competitive salary and performance-based bonuses.
• Extra Time Off: Enjoy a Minimum of 25 Vacation Days Annually at BHOUT!
• Work-Life Balance: Work On Your Terms with BHOUT's Flexible Hours and Remote Work Options!
• Train with BHOUT: Enjoy Free BHOUT Club Membership.
• Entrepreneurial Environment: Dynamic atmosphere where every voice is heard, and every idea has the potential to make a significant impact.
• Team Get-Togethers: Regular Team Events and Offsite to Foster Collaboration and Camaraderie!